Matchbook Privacy Policy
Matchbook, operated by Triplebet Limited of Alderney and licensed by the UK Gambling Commission, processes personal data whenever a customer registers, places a bet, or requests a withdrawal. This page sets out what information the operator collects, how it is used, who it is shared with, and what rights customers in the United Kingdom hold under GDPR and the Data Protection Act 2018.
Information We Collect
Matchbook collects personal data at several points in the customer lifecycle: at registration, during betting and casino activity, and when payments are made or verified. The categories below reflect what the operator documents as standard collection.
Personal data collected during registration
Opening an account requires the customer’s full name, date of birth (to confirm the 18+ minimum age), residential address, email address and telephone number. Before any withdrawal is processed, Matchbook also requires identity verification documents: biometric photographic ID and a document verifying address, both uploaded through the account section. This KYC step is mandatory and aligns with UK Gambling Commission licence conditions.
Behavioral and usage data
The operator records activity on the betting exchange and in the casino lobby, including bets placed, games played, login times, device and browser information, and IP addresses. This data supports account security, fraud detection and the responsible gambling tools the platform provides, such as deposit limits, reality checks, time-outs and self-exclusion.
Payment information
Transaction data is collected for every deposit and withdrawal. Matchbook supports Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer, with accounts denominated in GBP, EUR or USD. Card details are handled by payment processors rather than stored in full by the operator.
How We Use Your Information
Collected data serves three core purposes: running and verifying the account, communicating with the customer, and meeting legal obligations imposed on a UK-licensed operator.
Account management and verification
Personal details and verification documents are used to confirm identity, age and address, to process deposits and withdrawals, and to prevent duplicate accounts and fraud. Withdrawals require the same method used for the deposit on cards, and accounts must be fully verified before the first payout is released.
Marketing and promotional communications
With the customer’s consent, Matchbook may send promotional messages, including information about offers such as the new-customer deal: Get £30 in Free Bets when you bet £20 with bonus code BB30. Consent is optional and can be withdrawn at any time through the account settings or the unsubscribe link in each message.
Legal and regulatory compliance
As a UK Gambling Commission licensee, Triplebet Limited is required to retain and process data for anti-money-laundering checks, responsible gambling monitoring, age verification and dispute resolution. Processing on this basis is a legal obligation and does not depend on customer consent.
Data Sharing & Third Parties
Payment processors and service providers
Matchbook shares the minimum necessary data with payment processors handling Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer transactions, as well as with identity verification services and game suppliers such as NetEnt and Red Tiger, which operate the casino content within the platform.
Regulatory bodies and legal requirements
Data may be disclosed to the UK Gambling Commission, law enforcement and other competent authorities where required by law, court order or licence condition. This includes suspicious activity reporting under anti-money-laundering rules.
No sale of personal data
Matchbook does not sell customer personal data to third parties. Any sharing beyond the categories above takes place only under contract, with confidentiality and data protection obligations attached.
Your Rights & Data Control
Access, correction, and deletion requests
Customers can request a copy of the personal data held about them, ask for inaccurate information to be corrected, and request deletion where the data is no longer needed for legal or regulatory purposes. Requests are made through the account section or by contacting customer support. Deletion rights are balanced against mandatory retention duties under the operator’s licence.
Opt-out of marketing
Marketing consent can be withdrawn at any time without affecting the account itself. The account settings include communication preferences, and every promotional email contains an unsubscribe link. Withdrawal of consent does not affect the lawfulness of processing carried out before it.
GDPR and data protection rights
Under GDPR and the Data Protection Act 2018, UK customers hold the rights of access, rectification, erasure, restriction, portability and objection. Complaints about data handling can be escalated to the Information Commissioner’s Office (ICO) if the customer is not satisfied with the operator’s response. The broader rules governing the account are set out on a separate page: Matchbook terms and conditions.
Security & Data Retention
How we protect your information
The operator documents the use of encrypted connections for account access and payments, restricted internal access to personal data, and verification controls before any withdrawal is released. Payment credentials are processed through certified payment providers rather than held in full on Matchbook’s own systems.
Data retention periods
Personal data is kept for as long as the account remains active and for a further period afterwards as required by UK Gambling Commission and anti-money-laundering obligations. Financial and identity records are retained for the statutory minimum period after account closure, after which they are securely deleted or anonymised.
Players who want to manage their exposure can also use the operator’s built-in tools. Full details sit here: Matchbook responsible gambling.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
Yes. Matchbook operates in the United Kingdom under a licence from the UK Gambling Commission and is run by Triplebet Limited, a company based in Alderney that has offered exchange betting and casino games online since 2004. UK customers aged 18 or over can legally register and play.
How do I create a Matchbook account?
Registration takes place on the Matchbook website or the native iOS and Android apps. New customers provide their name, date of birth, address, email and phone number, then set a password. Identity verification with biometric photographic ID and a proof-of-address document is required before the first withdrawal.
What payment methods does Matchbook support in United Kingdom?
UK customers can deposit and withdraw in GBP using Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. E-wallets are the quickest payout option; card and bank withdrawals are typically processed within 24 hours but can take up to 5 days to arrive.
How do I claim the Matchbook welcome bonus?
New players sign up with bonus code BB30, then bet and settle one £10 bet on the Matchbook Exchange at odds of 2.0 or more. Within 72 hours of settlement, the account receives 3x £10 Bet Builder Free Bets. First deposits made by Skrill, Neteller or PaysafeCard do not qualify.
Full details of the offer, eligibility rules and the account registration process are available through the link below.